Helper Rules and Expectations

BEING PROMPT AND COURTEOUS WILL HELP YOUR GET MORE JOBS

Our Juggle Street mission is to provide families with the best chance of finding suitable helpers in their neighbourhood.  Helpers who follow our rules and expectations are rewarded by having their profiles stand-out, which means more job offers!

Please take some time to read our rules and expectations below.

Profile

You are required to keep your profile up-to-date at all times.  If you no longer wish to do a particular job type, you can log-in to your account and opt out (of the job type). Once you have opted-out you will no longer receive job invitations for this category.

Replying to Job Invitations and Chat messages

You are obligated to answer all job invitations and chat messages, whether this is ‘applying for’ or ‘declining’ job offers.  This must be done in a timely manner.  If you respond to job invitations promptly, this will be highlighted on your profile which will lead to more job invites.

Non Responders

Helpers who do not respond to job invites will receive a non-responder badge, so that parents can identify which helpers may not respond to jobs invites.

Hide Account

If you are going away or unable to work for any reason, you must hide your account so that your profile will not be seen.

If you haven’t logged into your account for 90 days your account will automatically be hidden.

When your account is hidden you will not be invited to jobs.  Once you are ready to work again, you can unhide your profile by simply logging-in to your account.

Cancelling Jobs

If you have been awarded a job and need to cancel, you must give the parent as much notice as possible.  The cancellation must be done officially by clicking the ‘cancel job’ button in the job details of your account.

Failing to show up to a job

If you fail to show up for a job that has been awarded to you, you will be removed from the Juggle Street network.

Back to FAQs